Support

How do I find the set a piece came from?

In “Search for a piece”, type its 8-digit number or a few words of its name. “Where is this piece from?” then lists the sets that contain it.

Can I take a photo of a piece to identify it?

Not yet: recognizing a piece from a photo is in the works. In the meantime, search for it by its number or its name.

How do I add a set?

Search for it by its number or its name, or tap “Scan a box” and point at the number printed on the box. The reading happens on the phone.

How do I switch phones without losing my collection?

PimoBack has no account: your data is on your phone. In the app's Settings, tap “Back up my data” and keep the file. On the new phone, open it with “Restore backup”.

I switched phones: how do I get Pro back?

On the Pro plan screen, tap “Restore Purchases”, using the same Apple or Google account you made the purchase with.

How do I manage or cancel my subscription?

On iPhone: Settings, then your name, then Subscriptions.

On Android: in Google Play, your profile, then Payments & subscriptions, then Subscriptions.

Deleting the app does not cancel the subscription.

How do I get a refund?

Payments go through Apple or Google, and only they can issue refunds: at reportaproblem.apple.com for the App Store, or from your Google Play order history for Android.

How do I delete my data?

Uninstalling the app erases everything it saved on the phone. We have no copy of your collection. An iCloud or Google backup of your phone may keep one, depending on your settings.

The app closed on its own: what should I do?

Write to us. The app can attach a technical crash report to your email: you see it before sending, and nothing goes out without you.

A piece or a set is missing from the catalog.

Write to us with its number. The catalog grows with each update, which the app downloads on its own.